Frequently Asked Questions

For smaller, local projects we sometimes do installations ourselves or partner with a local expert.  Aside from that, we deliver your products to you or your event location anywhere in the country. You or your production team take it from there! We are happy to coordinate with your team or contractors to ensure a smooth and efficient process.

Our studio is fully digital. We have meetings on the phone or via video chat as needed. Since we do not fabricate products ourselves, we don't need a brick-and-mortar shop. Instead, we partner with a few amazing production facilities in our local area and across the U.S. and Canada for printing and production. This keeps things simple (just the way we like it) and allows us to maintain lower overhead costs which means better prices for you!

We do not require liability insurance because we do not have a physical location or provide major installations ourselves. We do, however, have a written client service agreement that outlines our terms. 

Absolutely! If an item arrives damaged, send us a photo and let us know! Or refuse the delivery due to damage and reach out right away to let us know. We'll make it right! If a product is faulty or breaks, most have a guarantee/warranty period. The length and type of warranty differs, depending on the product. We provide warranty info before your purchase, so you can make an informed decision. 

We respectfully request that business calls and texts be limited to Monday-Thursday between 9 AM-7 PM and Friday between 9 AM-3 PM. We sometimes work on a Saturday morning to wrap up a project, but we prefer to keep the weekends for our personal 

R & R and catching live bands when Mig isn't performing himself!

We kicked off this adventure in 2018. 

Sort of. We work in a limited capacity on various site and app platforms such as Wordpress, GoDaddy, Squarespace, Bandzoogle, and Shopify to help our clients update and develop creative layouts, graphics, and copy. We do not code or work with extensive HTML to "build" websites or apps. We are, however, happy to partner with developers and other techy types who are experts at those things to bring your vision to life!

While all marketing firms are different, we consider ourselves to be a creative agency focused on branding, design, and messaging. We help our clients apply that "creative" to their print and digital marketing and advertising efforts by producing high-quality digital and print-ready content and providing small and large format printed products. While we are happy to consult on strategy and offer our expertise and guidance, we do not provide social media management, reporting, or media buying services.

We work with clients worldwide and can deliver printed materials anywhere in the contiguous US and Canada. We are happy to coordinate with fabricators and manufacturers in other countries to ensure our designs meet their specifications for your products. (We can accommodate English and Portuguese speakers.)